Marko Pavlović, dipl.ecc-master ekonomije
Pošta Srbije, RJ „Beograd Centar“-Odeljenje za novčane usluge, Vasina 13, Beograd
Pošta Srbije, RJ „Beograd Centar“-Odeljenje za novčane usluge, Vasina 13, Beograd
Sadržaj: U ovom radu autor će istražiti motivaciju i zadovoljstvo zaposlenih u Pošti Srbije. Pošta je javni sektor građana. Samo zadovoljstvo i motivacija utiče na kvalitet pružanja usluga pa je motivacija i zadovoljstvo jako bitna. U istraživanju biće primenjen upitnik Paul-a Spector-a JSS (Job Satisfaction Survey) i Minesota upitnikom o zadovoljstvu poslom MSQ(Minnesota Satisfaction Questionnaire), a organizaciona privrženost pomoću Upitnika o organizacionoj privrženosti OCQ (Organizational Commitment Questionnaire). Pored teorijskog tela u radu biće prikazano istraživanje.
Ključne reči: motivacija, zadovoljstvo, ljudski resrrsi, upitnik i istraživanje.
Abstract The author will explore the motivation and satisfaction of employees in the Serbian Post. Given the public sector citizens. Just satisfaction and motivation affect the quality of service delivery and the motivation and satisfaction are very important. The research will be applied a questionnaire Paul Spector JSS (Job Satisfaction Survey) and the Minnesota questionnaire on job satisfaction MSQ (Minnesota Satisfaction Questionnaire), and organizational commitment to using a questionnaire on organizational commitment OCQ (Organizational Commitment Questionnaire). Apart from the theoretical body in the work will be presented research.
Key words: motivation, satisfaction, human resrrsi questionnaire and research.
Ključne reči: motivacija, zadovoljstvo, ljudski resrrsi, upitnik i istraživanje.
Abstract The author will explore the motivation and satisfaction of employees in the Serbian Post. Given the public sector citizens. Just satisfaction and motivation affect the quality of service delivery and the motivation and satisfaction are very important. The research will be applied a questionnaire Paul Spector JSS (Job Satisfaction Survey) and the Minnesota questionnaire on job satisfaction MSQ (Minnesota Satisfaction Questionnaire), and organizational commitment to using a questionnaire on organizational commitment OCQ (Organizational Commitment Questionnaire). Apart from the theoretical body in the work will be presented research.
Key words: motivation, satisfaction, human resrrsi questionnaire and research.
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