Master, Neda Terzić, doktorant
Prof. dr, Mladen Pečujlija, redovni profesor
Docent, Božana Nikolić, asistent
Fakultet Tehničkih Nauka,Trg Dositeja Obradovića 6, Novi
Prof. dr, Mladen Pečujlija, redovni profesor
Docent, Božana Nikolić, asistent
Fakultet Tehničkih Nauka,Trg Dositeja Obradovića 6, Novi
Sadržaj: Unapređenje kvaliteta rada zdravstvenih ustanova, predstavlja kontinuirani proces čiji je cilj dostizanje višeg nivoa efikasnosti i efektivnosti u radu, kao i veća satisfakcija korisnika. Cilj ovog istraživanja je da se sagleda zadovoljstvo korisnika zdravstvenih usluga u službama opšte medicine i službe za zdravstvenu zaštitu radnika u Domu zdravlja „Novi Sad” Novi Sad. Ovim istraživanjem ćemo doći do saznanja kojim parametrima su korisnici zdravstvenih usluga najviše,a kojima najmanje zadovoljni. Kao instrument istraživanja korišćen je anonimni upitnik.
Ključne reči: kvalitet zdravstvene zaštite, opšte medicina, zdravstvena zaštia radnika, upitnik.
Abstract: Improving the quality of health care facilities, is a continuous process aimed at reaching a higher level of efficiency and effectiveness in the work, and greater user satisfaction. The aim of this study was to assess the satisfaction of users of health services in general medicine and health-care workers in the health center "Novi Sad" Novi Sad. This research will come to know what parameters are users of health services the most, and which the least satisfied. The survey instrument was anonymous questionnaire.
Key words: quality of health care, general practice, health workers protect, the questionnaire.
Ključne reči: kvalitet zdravstvene zaštite, opšte medicina, zdravstvena zaštia radnika, upitnik.
Abstract: Improving the quality of health care facilities, is a continuous process aimed at reaching a higher level of efficiency and effectiveness in the work, and greater user satisfaction. The aim of this study was to assess the satisfaction of users of health services in general medicine and health-care workers in the health center "Novi Sad" Novi Sad. This research will come to know what parameters are users of health services the most, and which the least satisfied. The survey instrument was anonymous questionnaire.
Key words: quality of health care, general practice, health workers protect, the questionnaire.
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